Online Retail Specialist

Online Retail Specialist

At Harmony, our Work-From-Home Online Retail Specialists enjoy serving our customers while they shop from our wide selection of home décor products. The Specialist provides answers to product, product options, product specifications and order general questions. Additionally, they offer suggestions for complimentary products based on our large offerings. Successful candidates are passionate about assisting others find their desired outcome. Online Retail Specialist must have a land-line phone, a computer with high speed internet access, security software and a commotion free environment.

At Harmony, we integrate the best assortment of luxurious, comfortable, functional home goods online shopping tools and top-notch customer service, culminating in a revolutionary, easy shopping experience.

Job Description:

  • Precisely enter customer data on all phone, email, and chat orders.
  • Establish drive & passion while managing customer questions and inquiries.
  • Build assurance in possible customers with a welcoming phone existence & strong product familiarity.
  • Appear at periodic training & coaching meetings to keep abreast of featured products and developments.
  • Engage customers in friendly conversation related increasing sales and retaining lifelong customers.
  • Provide excellent customer support while driving sales effectively.

Qualifications:

  • Must be very comfortable utilizing the internet and corresponding via email and chat functions
  • Expert level experience with MS Office Suite; especially Word and Excel.
  • 5-year customer service experience in an online retail store preferred.
  • Be motivated to meet customer needs, multitask, be optimistic, animated and personable.

*Must successfully complete a criminal background check and drug screen.